Tag Archive for: ControlTouch

Next Generation Upper-Level Software

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System Manager – Next Generation Upper-Level Software

Our new web-based System Manager application serves as the operator interface to your controls system. Written in HTML5, this app uses WebSockets to talk directly to the same services and software components that your system relies on. It’s built on a foundation of 30+ years of experience and expertise to provide a simple way to access data, make changes, get updates, graphs and connect operations.

System manager is part of our Maintenance Information System (MIS) which is part of our Upper-Level software platform that includes our Sort Allocation Controller (SAC) or Warehouse Control System (WCS) and Maintenance Diagnostic System (MDS).

We’ve built the new System Manager from the ground up. The front-end interface is an HTML5 web application that will run in any modern-day browser. The new back-end server connects to our SAC/WCS bridging our upper-level software with the lower-level controls system.

System Manager is intended to be the operator’s interface into the system, focusing on system configuration. The interface runs on a web browser, no installation is required for this piece, and it can run on phones and tablets if needed.

Basic Server Operation / Interface

The server, in general, waits for new connections to arrive. Each connection instance is called a “session,” and the client must authenticate itself (log-in) before the server responds to requests. Clients will primarily join or “subscribe” to one or more data channels exposed by the server. This will give them the latest snapshot of a particular dataset (the active flight table, for example) and ensure that they are notified each time there is a new update. Additionally, with the proper access, clients can modify a given dataset by adding or deleting records or simply updating a single field.

The new interface provides users with a simple way to access all of this data and connect to the server as part of their automatic operation. The new server is a data hub that manages the flow of information and ensures that there is only one “master copy” of information between all parties involved at any given point in time.

Features

This Multi-System capable application includes various features depending on your industry needs, from a dashboard and device control to a problem resolution editor and user management.

Schedule a demo to see all the features in action.

Introducing New System Manager

System Manager – Next Generation Upper-Level Software

Our new web-based System Manager application serves as the operator interface to your controls system. Written in HTML5, this app uses WebSockets to talk directly to the same services and software components that your system relies on. It’s built on a foundation of 30+ years of experience and expertise to provide a simple way to access data, make changes, get updates, graphs and connect operations.

System manager is part of our Maintenance Information System (MIS) which is part of our Upper-Level software platform that includes our Sort Allocation Controller (SAC) or Warehouse Control System (WCS) and Maintenance Diagnostic System (MDS).

We’ve built the new System Manager from the ground up. The front-end interface is an HTML5 web application that will run in any modern-day browser. The new back-end server connects to our SAC/WCS bridging our upper-level software with the lower-level controls system.

System Manager is intended to be the operator’s interface into the system, focusing on system configuration. The interface runs on a web browser, no installation is required for this piece, and it can run on phones and tablets if needed.

Basic Server Operation / Interface

The server, in general, waits for new connections to arrive. Each connection instance is called a “session,” and the client must authenticate itself (log-in) before the server responds to requests. Clients will primarily join or “subscribe” to one or more data channels exposed by the server. This will give them the latest snapshot of a particular dataset (the active flight table, for example) and ensure that they are notified each time there is a new update. Additionally, with the proper access, clients can modify a given dataset by adding or deleting records or simply updating a single field.

The new interface provides users with a simple way to access all of this data and connect to the server as part of their automatic operation. The new server is a data hub that manages the flow of information and ensures that there is only one “master copy” of information between all parties involved at any given point in time.

Features

This Multi-System capable application includes various features depending on your industry needs, from a dashboard and device control to a problem resolution editor and user management.

Schedule a demo to see all the features in action.

SEA Upgrades Keep Travelers Moving and On-Time

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Upgrades to SEA BHS Reduces Downtime

Case Study | Seattle-Tacoma International Airport improves baggage handling system’s availability and reliability to keep travelers moving and on-time.

Challenge

  • Handle increased passenger capacity by more than double to 2,600 passengers per hour expected over the next several years while improving the baggage handling system availability at Seattle-Tacoma International Airport (SEA)

Solutions

  • Stratix® 5400 Using Device Level Ring Dynamic Host Configuration Protocol (DLR-DHCP)
  • PowerFlex® 525 Drive-In-A-Box
  • One network utilizing EtherNet/IP™ design is a first of its kind application at an airport
  • Automatic device configuration (ADC) for quick, automatic, dynamic and centralized management for the distribution

Results

  • Highly reliable systems reduce unplanned downtime
  • A fully redundant system with no single point of failure to alleviate downtime
  • System allows the airport to easily expand baggage handling operations to meet growing global travel demand
  • Airports are finely orchestrated logistical operations, moving people, planes and products safely, securely and without delay.

Even the smallest hiccup can create chaos, so companies like ControlTouch, a solutions integrator, specialize in designing systems for airports that deliver baggage to passengers at destinations all over the world.

An advanced system is crucial to seamless operation at SEA Airport. More than 50 million people passed through SEA in 2019. SEA has been the fastest growing airport in the U.S. in the last five years.

The airport needs a flawless baggage handling system (BHS) to maintain excellent traveler satisfaction and meet additional Transportation Security Administration (TSA) requirements with explosive detection system (EDS) machines for improved security and passenger safety.

Decentralized Strategy

The airport wanted to move its BHS to decentralized control with a safe and redundant system. This would improve customer satisfaction – ensure that the system was always available – and allow the airport to continue to grow to meet global travel demands.

SEA’s engineering firm worked with ControlTouch and Rockwell Automation to develop a system that did not have a single point of failure in the decentralized system. For the Baggage Optimization Project in the domestic terminals and the International Arrival Facility Project, Rockwell Automation, with BNP Associates and ControlTouch, developed the Drive-In-A-Box (DIAB).

The DIAB configuration uses PowerFlex 525 drives with automatic device configuration (ADC), allowing for the non-disruptive replacement of a drive within minutes – maintaining a positive traveler experience by reducing the risk of potential baggage delays.

With so much at stake in this design, the team worked to prove the network using a redundant PLC arrangement while keeping the DIAB as small as possible. The system uses more than 300 DIABs, each with a PowerFlex 525 variable frequency drive, rotary disconnect, pilot devices, 1799E I/O card, terminal blocks and quick cord set connectors at the bottom.

The system also uses Stratix® 5400 using Device Level Ring (DLR) dynamic host configuration protocol to function as a server that provides automatic IP address assignment. This capability helps to reduce the amount of time required to replace failed BHS components.

The feature automatically downloads the IP address and all the configuration of the replaced component, so the system can be running again in under 10 minutes. In the past, this required maintenance or operations to manually enter the data – taking 30-45 minutes. The result of the new solution is improved customer satisfaction and reduced lost baggage costs.

Offering one network utilizing EtherNet/IP™ design is a first-of-its-kind application in an airport, offering a best-practice for minimizing multiple communication networks, network converters and data conversions.

As a result, SEA staff does not require training on multiple networks or how data is mapped from one EtherNet/IP™ to another. In addition to reduced training time, ControlTouch has reduced programming and integration costs while taking advantage of common off the shelf (COTS) equipment, providing compatibility between OT and IT.

Reducing Downtime

Redundant systems alleviate downtime by providing system availability.

SEA improved recovery time by simplifying field device replacement, by utilizing the standard features of DLR-DHCP and ADC included in the DIAB components. By eliminating a single point of failure and relying on DLR, redundant switches and controllers, SEA’s BHS can continue to run, as the network is self-healing.

Maintenance can seamlessly replace defective or down system parts without the need for programming/configuration devices (plug and play), achieving the airport’s goals of greater efficiency and less downtime in its BHS.

Summary

These solutions developed by Rockwell Automation with ControlTouch and BNP Associates increased the handling capacity and optimized the baggage handling system availability at SEA. The new, highly reliable, and fully redundant systems alleviate downtime resulting in delivering bags where they need to go and keeping people moving.

Moynihan Train Hall Opens in New York City

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New York City recently celebrated the opening of the new Moynihan Train Hall, a 255,000 square foot train hall that transformed the more than 100-year old James A. Farley Building into a 21st-century transit hub.

Named after former U.S. Senator Daniel Patrick Moynihan and featuring over an acre of soaring skylights, this world-class transportation hub increases the existing Penn Station rail complex’s concourse space by 50 percent.

“It was built in the spirit of New York—ambitious and bold. Thank you to all our partners for getting this project done, despite the pandemic, on time and budget”, states Governor Cuomo.

We are proud to play a part in the installation of the inbound and outbound baggage handling system for this project.

Congratulations to all on a job well done.

RFID: Benefits, Barriers and the Future

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The Current State of RFID in Material Handling

Do Radio Frequency Identification (RFID) systems make sense for your operation? In many material-handling operations, RFID has proven to have advantages over other tracking technologies. It is known for having a higher accuracy in read rate percentages, fewer errors and more durable tags. An RFID system has the potential to pay for itself over time due to the potential increases in efficiency and decreases in errors.

We interviewed Mina Hanna, Senior Sales Executive at RFRain, an RFID solutions company, to check in on the current and future state of RFID and to discuss the benefits and barriers of implementation of this technology.

ControlTouch: What are the benefits of RFID over other tracking technologies?

Hanna: There are tremendous advantages and benefits that real-time asset tracking can provide businesses to compete in today’s environment.  RFID maintains a 99% accuracy independent of item orientation, position, or speed. RFID uses radio technology to communicate with embedded, encrypted chips in smart labels attached to everything from packages to passenger luggage. Through this system, individual items are tracked, located, and cataloged with extreme precision, regardless of the size of the operation.

With RFID, the reliability to read a tag is much greater than a barcode. A barcode is just writing on a piece of paper. It is a 1-to-1 read and must be in a direct line of sight. Barcodes can be blocked, and there is a higher rate of misreads, whereas RFID can read multiple tags at once, and because the tag is a chip, it is much more durable and has a longer lifespan.

In Aviation, they do not use barcode alone for tracking bags. They use barcode and either image recognition, OCR or other multiple technologies to stack on top of each other to do what RFID can do stand-alone. For example, if a barcode can get a 95% read rate, then they can add OCR to increase another 3% or 4% to get closer to the 99% rate of RFID. In terms of cost, if it is a green site or if an airport is building up a new zone, it has much less to build out with RFID in mind than building out with multiple technologies.

ControlTouch: What are the barriers to implementing RFID?

Hanna: Historically, it can be complex and expensive to implement an RFID solution.

The customer’s infrastructure is not set up for RFID, and they probably have a barcode system, OCR, or another tracking technology. They already have their system set up on their servers, including a full inventory tracking or baggage tracking, so there are multiple technologies on their servers. The disadvantage is they need to get a reader and integrate it into their systems by creating new infrastructure, and start with low-level protocols and rewrite software stacks to implement it fully.

The current way RFID is implemented is hindering its growth. Existing RFID solutions require the customer to purchase an RFID reader from a vendor, a gateway with middleware from another vendor, and software from another. Also, current RFID solutions require customers to hire a consultant to build the system. This can make the RFID solution complicated and expensive to implement.

However, the introduction of newer technologies and smart readers are helping to lessen this impact and making it easier than ever to implement an RFID solution. In some cases, it can be 10X less to implement a smart RFID solution.

ControlTouch: What is the current condition of the RFID market, and what is happening within the industries of Material Handling in airports and retail distribution centers?

Hanna: The current condition, whether it is for aviation or retail, is the same. On their process lines or conveyor belts, you have a reader that is essentially just a piece of hardware that acts as a transponder. It picks up the tag, and then it reports it back to the PLC. The reader doesn’t have any software that lives on it directly. Neither business logic nor computing happens on the reader. It reads the tag then sends the information to the PLC, and then PLC will tell the machine or conveyor belt what to do based on that reading. Either the software lives on an onsite server or in the cloud.

The end units the customer picks must be purchased based on their specific application and implementation. A reader could work very well for baggage handling, but the same conveyor belt system would not operate well for retail because you could be reading a few tags at a time compared to just one. The majority of readers have an issue where they do not read all the time but, sleep in between reads. Readers read every two to three seconds. Therefore, it will miss some tags that go by. This is why tag read distance and the reader read distance are both very important. If the tag passes while the reader is sleeping, the only way you are going to be able to read that tag is if it is within the read distance after the fact when it starts reading. Readers on the market cannot do things like doorway implementation or beyond the conveyor belt. That is why they have to do an overhead implementation or zone reading. The current market is application-specific and cumbersome. There are so many different pieces working and the intelligence does not reside in the end unit.

The trend is to build smart factories, smart airports or the airports of the future, or smart retail or get-ready-for-retail 4.0. The issue is the technology of the end units has not improved enough in the last 20 years. Standard end units are unintelligent or “dumb” units. They are just a piece of hardware. If we are building smart cities, smart factories, and smart airports, then our end units need to be smart – just like items you have at home, such as Alexa, Nest or Ring. Those are true intelligent devices because the software resides right on those end units where the computing happens and is connected to a network or server to send the information for data collection and management.

Today, with most RFID readers, the end units are not smart, and the computing is happening somewhere else.

ControlTouch: Why is it bad or limiting that the computing is happening somewhere else instead of on the end unit in RFID?

Hanna: Think about your cell phone, for instance, the iPhone. A lot of computing happens locally on the phone. You do not have to connect to Apple’s iCloud to do and save things on your phone.  An excellent example of this issue is when Apple first introduced Siri. When Siri first came out, it lived in the iCloud and on their servers. Minimal computing was on the phone, but for most computing, more in-depth commands and updates; you had to be connected to the iCloud. This created many issues because when you are depending on the computing happening somewhere else, it takes time. You are collecting the data, instead of doing something with the data right there, you are pushing the data, and you are dependent on network connectivity on both ends. The computing happens over there and then is sent back, which makes it a slower process. Apple decided they needed more computing power on the iPhones, so now, the Siri software lives on the phone. You no longer need to be connected to the cloud, which improved the user experience with Siri.

Readers read every three to five, or two to three seconds because the server or the gateway or the PLC is telling them to read, and it just takes more time, which is why smart readers are important. The smart readers RFRain has developed uses the same concept Apple developed to improve Siri and the software lives locally on the unit.

On top of this, many readers in the market communicate in a protocol called LLRP – the Latin of computer language. You must go to a middleware company to translate the language into a CC++ or PHP and then go to a software company to decrypt the data. Within the last couple of years, there is a movement away from LLRP, but the major players in the game are still using it.

ControlTouch: Where is the RFID industry going?

Hanna: To help create and be a part of Smart Factories or Smart Airports, the RFID reader needs to be smart. The reader needs the ability to be taken out of the box, plugged in and it starts reading tags. With everyone else, that is not the case. You need a reader and a gateway, then gateway tells the reader what to do; then you need to add middleware to the gateway to translate to the software that lives on a server or a cloud.

Our Plug-and-Play Smart Reader includes the reader, gateway, and software all in one device – which eliminates the need for piecemeal hardware making it easy to build scalable RFID solutions. The Smart Reader can read every 300th of a second compared to two or three seconds because the software lives locally and it does not take as much time for data transfer. Implementing a Smart Reader takes about 20 minutes, where a typical RFID implementation can take weeks or months.

ControlTouch: How has COVID affected the RFID industry, and what’s next?

Hanna: The pandemic has inspired innovation. Customers are looking for ways to have contact-less, seamless interaction and contact-less, seamless inventory management. These new requirements have helped expedite the adoption of RFID technologies in the market. No matter how long we have to deal with COVID, RFID helps businesses improve and streamline their processes.

In the airline industry, RFID Smart Readers with baggage tracking is the crème de la crème in terms of tracking bags. It is better than a barcode, OCR and everything else. We can keep a very accurate count of where the baggage is at all times. However, this works great in retail as well.  In terms of inventory management and retailers, we have all seen the change in how people purchase and the growth of eCommerce. They are going to continue to focus on the supply chain and how to use RFID to help them handle the change in their businesses. Inventory management in Health Care is huge with the amount of use of PPE. When there is a health scare or a pandemic, keeping track of inventory is the last thing on everyone’s mind. How are we going to do better? And the answer is UHF RFID and Smart Cabinets.

To learn more about RFRain visit their website or check out this article on their new UHF RFID Smart Readers in the RFID Journal.

How to Implement Visual Management in Control Systems

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3d Renderings Help Create Visual Management

What is Visual Management? The definition from the Lean Enterprise Institute (LEI) of visual management is the placement in plain view of all tools, parts, production activities, and indicators of production system performance, so the status of the system can be understood at a glance by everyone involved. Visual management allows us to communicate without words and share information quickly. It’s difficult to fix what you can’t see.

How can you create a control system that has visual management tools built-in?

There are a few ways to create visual management systems inside of a control system. The easiest or more uncomplicated step is to add alarms that pop up on the screen. Color-coded alarms can alert if an area needs attention. Another way is to create a diagram of the system and add flashing colors where an issue pops up. Often it’s green for running, active, or functional, red for stop, and various other colors like yellow for warnings.

The most visual way is to create 3D renderings. These renderings can be used as a background for the HMI, where additional information, labels, and animations can be placed over it.

With effective communication, realistic versions can be created without onsite visits by marking up screenshots and site photos. The 3D renderings help provide or bring to life real looking visual management tools for maintenance and operation managers.

For example, the motors at a project in Lexington at the Town Branch Wastewater Treatment Plant were 3D rendered. The motors were made in multiple colors so that they can be used to overlay the default image to show if the status of the device changes. When something changes color that indicates to the operator that there may be an issue to resolve, in this case, they can quickly identify if anything isn’t flowing smoothly.

Implementing visual tools, reviewing, and maintain them will assist with the managing process and the success of your facility.

An Unlikely World’s Busiest Airport

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Case Study on Ted Stevens International Airport

Last month due to the impact of the coronavirus, Ted Stevens Anchorage International Airport (ANC) in Anchorage, Alaska, briefly became the busiest airport in the world.

ANC tweeted, “On Saturday, April 25, ANC was the world’s busiest airport for aircraft operations. This points to how significantly the global aviation system has changed and highlights the significance of our role in the global economy and fight against the COVID-19 pandemic.”

Typically, the title of busiest airport belongs to Hartsfield-Jackson Atlanta International Airport. Thanks to a great location, increased cargo flight demand, and decreased passenger flights, ANC took the top spot for a while and remains the busiest on Saturdays.

ControlTouch has a long history of successful projects at Ted Stevens Anchorage International Airport. One project was the Recapitalization Project for Terminal C.

We were contracted to work alongside Daifuku to reorganize the terminal. The six original CTX 9000 EDSs were replaced with four CTX 9800 EDSs. Queues and Variable Frequency Drives (VFD) were added to maximize the throughput of the new machines.

As well as the updated EDS’s, the Checked Baggage Inspection System (CBIS) also gained a new MUXV2, OST Stations, and PTRI’s for support. To ensure streamlining and a safe system, the Checked Baggage Resolution Area (CBRA) was reconfigured to include an 11-inspection-station alarm line, a single clear line merging with the existing CL2 Line, a 2-inspection station out-of-gauge-line, and a reinsertion line.

To improve the read rates of baggage tags to 98% accuracy, four new Cognex combination Automatic Tag Readers (ATR) and two Baggage Measurement Arrays (BMA) replaced the existing system.

BENEFITS OF THE RECAPITALIZATION

  • Maximized throughput with integrated CTX 9800 EDSs
  • Improved read-rate accuracy
  • TSA updated to PGDS 5.0 compliance at the time of the project

TERMINAL C UPGRADE

Due to the update of the TSA’s Planning Guidelines and Design Standards for Checked Baggage Handling Inspection System, ControlTouch provided controls engineering support and equipment to ensure the existing Checked Baggage Resolution Area (CBRA) was complicit. We replaced the BIT and BRP stations with a unified Baggage Status Display (BSD) running the new software. The Lower Level Subsystem was updated, changing the PLC code to incorporate control features for the Alarm Line Queuing.

Also, we have a service contract with ANC. We conduct a yearly system audit and provide phone, online, and in-person support to ensure the continued success of their system.

5 Benefits of Virtual Commissioning

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How we use Emulate3D to reduce risk, time, and costs.

In the material handling and baggage handling world, engineers work together at the project site to install, program, test, and debug the system for weeks or even months. This process is called commissioning. Commissioning is the process of assuring that all systems and components of a solution are operating to meet industry standards and the expectations of the customer or end-user.

There are several challenges with commissioning from disturbing operations to thoroughly testing the system, which can end up with late and over-budget projects.

Simulation and Emulation over the years have played a significant role in addressing the challenges in commissioning. The marriage of these two has given birth to Virtual Commissioning.

Virtual Commissioning is a more effective and less expensive way to commission.

Here are the five benefits of Virtual Commissioning.

  1. More robust system – With Virtual Commissioning, you can test earlier in the process and at the same time as a system is being built. This allows you to catch things quickly, leaving more options with design choices and having more time for testing.
  2. Computer-based – Being computer-based, it makes testing repeatable, safer, and cheaper than commissioning live.
  3. Bring what-if scenarios to life– We can analyze system throughput and identify bottlenecks to help you make better decisions.
  4. Less disruption – Having the opportunity to test early, often, and run what-if scenarios will reduce the amount of time PLC engineers spend on-site.
  5. Train operators – Operating training can happen without disrupting the current system.

We use Emulate3D in our projects as our Virtual Commissioning platform. Emulate 3D is a software product from Rockwell Automation that digitally simulates and emulates industrial automation systems. The software’s real-time reactions make it real to life and produce a more accurate visualization of the system than other tools on the market. Emulate3D allows us to virtually test system designs and to test our code more thoroughly in-house before going into the field. The Emulate 3D software is part of our standard process in our Factory Acceptance Test (FAT).

Contact us to learn more about how we use Emulate3D as a tool to save you time and money.

David Cahoe, Guest Speaker at Automation Fair

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Join us at the Material Handling Forum

David Cahoe, Senior Technical Advisor at ControlTouch, will be a featured speaker at the Material Handling forum at Rockwell Automation’s Automation Fair in Chicago, IL.

Automation Fair 2019 – Material Handling Forum
Wednesday, November 20, 1:00 – 3:00 p.m. CST
McCormick Place West – Chicago

During the Material Handling Forum, you will hear real-world examples of how other leading material handling professionals have increased their productivity and improved efficiency in their operation.

Join us as David speaks about the challenges and roadblocks to the implementation of a connected OT. What barriers and challenges do you have inherently in your architectures that prevent your solution from fully implementing and maximizing your value from a connected OT/IT architecture? Listen as David discusses critical takeaways to help you get the value out of your projects.

About David Cahoe – David Cahoe has worked for nearly 20 years at ControlTouch, formerly ControlTouch Systems, completing projects for manufacturing, warehouse distribution systems, parcel sortation systems, baggage handling systems, and water treatment. His previous experience includes eight years in manufacturing in the glass and lighting industry and working as a small systems integrator serving the glass industry. David graduated with an engineering degree from the University of Louisville Speed School. 

To learn more about the Material Handling Forum, Automation Fair, or to register to attend, click here. #ROKLive

What Fuels Our Why – Impact of 9/11

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The impact of 9/11 matters every day.

Every September 11th, we are reminded of the tragic day that dramatically changed the world we live in. On September 11, 2001, 2,996 people were killed (including the 19 hijackers), and more than 6,000 others were injured. 265 on the four planes (including the terrorists), 2,606 in the World Trade Center and the surrounding area, and 125 at the Pentagon. 

Each year 9/11 is a day we remember the innocent lives that were taken. We recognize the many first responders that sacrificed to rescue and serve the victims and casualties of the attack. We also remember the tens of thousands that have served since then in our armed forces to prevent attacks of terror around the world.

Before 9/11, crowds of people could gather, and travelers could journey with little or no concern for public safety.  9/11 changed all that. As a result, we have waged one of the longest wars in American history, the war on terror in Afghanistan. We have seen dramatic air travel security changes, the creation of Homeland Security, and security screening at almost every major event.

For the team at ControlTouch, the impact of 9/11 matters every day. The tragic events of 9/11 are a reminder that our part in designing and deploying sophisticated airport baggage screening systems is a serious business. In fact, it fuels the answer to the question, “Why do we do what we do?” Our control systems permit airport security to know the location and status of every checked bag at the airport. Our systems help assure that every bag is properly screened by security and that no suspect bag can be loaded on a plane. With every project, every control panel design, every bag tracking algorithm, and every line of upper-level control software, we are dedicated to assuring a safe and enjoyable experience for every traveler, the people that fly them, and the people that live in the path of a flight. We desire to do our part to help assure that no explosive device or weapon of terror impacts those we serve.  

That’s why we go the extra mile.

It’s why we are careful to get it right.  

It’s why we do what we do.

Air Travels Busiest Season Ever?

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Get the right Baggage Handling Systems.

The summer travel season is here. According to The Wall Street Journal, we are set to have one of the busiest air travel seasons ever. Baggage Handling Systems (BHS) play a crucial part in making sure everything runs smoothly.

At ControlTouch, we work to ensure the smoothest and most stress-free travel possible. Luggage has quite a journey to complete through multiple BHS checkpoints and processes. This extensive process needs to be as seamless as possible not only for the traveler but also for the airport staff. Our BHS is designed with all this in mind. So checkpoints don’t become chokepoints. Accountability, accuracy, and constant tracking follow bags every step of the way, minimizing loss and maximizing customer satisfaction.

Our BHS is multi-platform capable, making it possible to interface it with existing platforms. This ensures easy maintenance and management while eliminating as many potential issues as possible.

We design systems for airports that get baggage to passengers safely, accurately, and efficiently.

To read about how Delta has set itself up to handle the bump in business. View this article on the Wall Street Journal: Delta Gains From MAX Grounding and High Demand.